Returns & Refunds Policy

Satellite Crystal is committed to providing customers with quality products and a pleasant shopping experience. Please read this Return & Refund Policy carefully before placing an order. By completing your order and payment, you agree to the terms and conditions of this policy.

1. Natural Crystal Product Statement

The products sold by Satellite Crystal are mainly natural crystals, natural ores, and related accessories.

Because natural crystals form in nature, each crystal has unique characteristics, including but not limited to:

  • Internal cracks
  • Flocculent inclusions (cotton-like)
  • Mineral deficiencies
  • Pits
  • Natural textures
  • Variations in color depth
  • Variations in crystal size and shape
  • Natural inclusions

The above are all natural phenomena and are not product defects or quality issues, thus they do not constitute reasons for return, exchange, or refund.

Product images may show slight color differences due to lighting during photography, monitor settings, and mobile screen variations. The actual product shall prevail.

2. Return and Exchange Application

If you discover any of the following situations after receiving your goods, you may contact us to apply within 7 days of receipt:

  • Received the wrong item
  • Item was significantly damaged during shipping
  • Item has a major quality issue
  • Missing item

When applying, please provide:

  • Order number
  • Date of receipt
  • Photos or videos of the problematic item
  • Description of the problem

Our store will review the case and reply with a solution as soon as possible.

3. Situations Not Accepted for Return, Exchange, or Refund

Returns, exchanges, or refunds are not accepted in the following situations:

Product Reasons

  • Natural textures or mineral characteristics inherent to natural crystals
  • Color difference issues
  • Slight size differences compared to images
  • Personal subjective feelings do not meet expectations
  • Change in personal preference
  • Mistaken purchase

Customer Reasons

  • Item has been used, worn, washed, or damaged
  • Item packaging, labels, or accessories are missing
  • Damage caused by improper storage
  • Application submitted more than 7 days after receipt

Customized Products

The following products are not eligible for return or exchange:

  • Customized bracelets
  • Custom-made jewelry
  • Resized items
  • Specially ordered items
  • Clearance or promotional items (if specifically noted)

4. Damaged Goods or Incorrect Shipment

If, after receiving the goods, you discover:

  • The item does not match the order content
  • The item was damaged during transportation
  • The item has a major quality issue

Please contact us within 7 days of receipt.

Once confirmed to be our responsibility, we will, depending on the actual situation:

  • Resend the correct item
  • Replace with the same item
  • Issue store credit
  • Arrange a refund

Satellite Crystal reserves the right to make the final decision on how to handle the issue.

5. Refund Arrangement

If a case is approved for a refund:

The refund will be issued to the original payment method.

Processing times may vary depending on different banks and payment platforms.

The refund amount will only include the actual price paid for the item, and will not include the following fees:

  • Shipping fees
  • Customs duties (if applicable)
  • Payment platform handling fees (if applicable)

6. Shipping Fee Arrangement

If a return or exchange is necessary due to our error, including:

  • Incorrect item shipped
  • Major quality issue with the item
  • Item damaged during shipping

The relevant return/exchange shipping fees will be borne by Satellite Crystal.

If the reason for the return is not our responsibility, all shipping fees will be borne by the customer.

7. Order Cancellation

In-stock Products

Once an order is confirmed, if it has not yet been dispatched, you may contact customer service to request cancellation.

Customized Products

Cancellations are not accepted in the following situations:

  • Production has already begun
  • Customization work has been completed
  • Order has been placed with the supplier

8. Limitation of Liability

The crystal information, meanings, or cultural knowledge shared by Satellite Crystal are for reference and interest exchange purposes only.

Our store does not make any guarantees regarding medical, therapeutic, psychological, or financial aspects of any product.

Crystal products cannot replace any medical advice, professional diagnosis, or treatment services.

9. Contact Us

If you have any questions regarding your order, returns, or refund arrangements, please contact us:

Satellite Crystal

📱 Instagram：@satellite_crystal

We will respond as soon as possible and assist with your inquiry.